21700 Privacy Policy — Protecting Our Users' Data
This Privacy Policy explains how 21700 collects, uses, stores, and protects the personal data of users in Malaysia. By using our platform, you agree to the data processing practices described in this document. Please read it carefully before registering or logging in.
Information We Collect
21700 collects several categories of information when you register, log in, or use our platform. Understanding what data is collected helps you make informed decisions about your use of our services.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is used to verify your identity and manage your platform account.
Device & Browser Information
The 21700 platform automatically records your device type, operating system, browser version, IP address, and time zone when you access the platform. This data is used to detect suspicious activity and ensure optimal platform performance for Malaysian users.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the account holder's name, bank account number, and details related to the chosen payment method (FPX or TNG eWallet). Full card numbers and bank PINs are never stored in our systems.
Usage Data & Activity
We record betting activity, pages visited, session duration, in-platform actions, and usage patterns. This data is analysed in aggregate to improve the user experience and detect any security anomalies.
- Name, email, phone number
- Date of birth (age verification)
- Device & browser information
- MYR payment details
- Platform activity records
- Cookies & session data
How We Use Your Information
The information collected is used to create and manage your account, verify your identity at login, process password reset requests, and maintain the security of your account on the 21700 platform.
Payment data is used solely to process MYR deposits and withdrawals, verify successful transactions, and maintain accurate financial records for your account.
Usage data is analysed to understand navigation patterns, identify technical issues, and improve the interface and overall user experience to meet the needs of Malaysian users.
Device and activity information is used to detect and prevent unauthorised access, payment fraud, multi-account usage, and any activity that violates 21700's platform terms.
Your email address or phone number is used to send important account notices, terms updates, transaction confirmations, and responses from the 21700 customer support team.
We retain certain records to meet applicable Malaysian legal obligations, including the requirement to keep financial transaction records for the period prescribed by relevant legislation.
Cookies & Session Tracking
The 21700 platform uses cookies — small text files stored on your device — to enable core platform functions such as maintaining login sessions, saving language preferences, and ensuring user session security.
There are two main categories of cookies in use:
- Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Used to understand how users interact with the platform, which pages are visited most frequently, and session duration. This data is collected in aggregate and does not identify individual users.
You can manage cookie settings through your browser. However, disabling essential cookies may affect your ability to log in or use the 21700 platform fully. For guidance on managing cookies, refer to your browser's documentation.
- Session cookies: Expires when the browser is closed
- Persistent cookies: Retained for a set period
- Security cookies: Preventing CSRF & session attacks
- No third-party advertising cookies
Data Storage, Security & Sharing
Data Storage Security
All personal data collected by 21700 is stored on servers protected with industry-standard encryption. User passwords are stored in hashed form and cannot be read as plain text by any of our staff. MYR payment information is processed through secure channels and is not stored in full on our systems.
Internal access to user data is restricted to staff who require it to perform their service functions, and is subject to strict confidentiality agreements.
Third-Party Sharing
21700 does not sell, rent, or share users' personal data with third parties for marketing purposes. Limited data sharing only occurs in the following situations:
- Payment service providers (FPX, TNG eWallet) required to process MYR transactions.
- Malaysian authorities where required by law, court order, or official investigation.
- Selected third-party fraud prevention services, bound by strict data protection agreements.
In all data-sharing instances, we ensure that recipients adhere to equivalent data protection standards.
User Rights Over Personal Data
You have the right to request a copy of the personal data we hold on your account. Requests can be submitted via our support email and will be processed within a reasonable timeframe in accordance with 21700's operational requirements.
If you find that the personal data stored on the platform is inaccurate or outdated, you may contact our support team to request a correction. Some information can be updated directly through your account settings.
You may request deletion of your personal data by closing your account and contacting 21700 support. Deletion is subject to record-keeping obligations under applicable Malaysian law, and certain financial records may need to be retained for a specified period.
To exercise any of the rights listed above, please contact the 21700 support team by email at [email protected]. Clearly state the type of request along with your relevant account details. We will endeavour to respond and process your request within a reasonable timeframe.
Policy Updates & How to Contact Us
Changes to This Privacy Policy
21700 reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or technologies in use. The latest version will always be available on this page with the date of update indicated.
If material changes are made that affect how we handle your data, we will endeavour to notify users via their registered email or a notice displayed on the platform. Continued use of the 21700 platform after any changes are published will be considered acceptance of the updated policy.
Users are encouraged to check this page periodically to stay informed of our latest data protection practices on the platform.
For any enquiries regarding data privacy, user rights, or suspected data breaches, please contact us via the email address above. We aim to respond within a reasonable timeframe on business days.
A Platform That Puts Your Privacy First
21700 is committed to protecting the personal data of every user in Malaysia. Register with confidence and enjoy a safe, transparent, and responsible online entertainment experience.